1. Data controller
NEWKTAP S.A.S., a Colombian company based in Medellín, Colombia, owner of the Newk® trademark.
2. Legal framework
This policy is issued under Colombian Statutory Law 1581 of 2012 and its regulations, compiled in Decree 1074 of 2015.
3. Data we process and purposes
We process the personal data users provide when signing up for and using the Newktap (Tappers) and Newker (Newkers) apps, for these purposes:
- Creating and managing user accounts.
- Connecting Tappers with Newkers who offer services near them.
- Managing requests, offers, counteroffers, chat and service tracking.
- Processing payments made inside the apps.
- Handling requests, complaints and claims.
- Sending service communications and, with consent, marketing information.
- Complying with legal obligations.
We only process personal data with the data subject’s prior, express and informed consent, except where the law does not require it.
4. Data subject rights
As a data subject you can:
- Access, update and correct your personal data.
- Request proof of the consent you gave.
- Be informed about how your data has been used.
- File complaints with the Superintendence of Industry and Commerce (SIC).
- Revoke consent or request deletion of your data, where there is no legal or contractual duty to keep it.
- Access your personal data free of charge.
5. How to exercise your rights
You can submit inquiries and claims by writing to contacto@newktap.com or through the support channels in the Newktap and Newker apps. Inquiries are answered within ten (10) business days and claims within fifteen (15) business days, as set out in Law 1581 of 2012.
6. Security
We apply reasonable technical, human and administrative measures to protect personal data against loss, unauthorized access, use or disclosure.
7. Validity
This policy is effective from its publication. Data is kept for as long as needed for the purposes above or while a legal duty to keep it exists. The Spanish version prevails in case of discrepancy.